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What Governs Your Account With Us

These terms set out the rules that apply when you use judicity333 — from creating your account and funding it via Touch 'n Go eWallet, Boost, or GrabPay, to how we handle your data and what happens if something goes wrong.

Account termsPayment conditionsData handlingJurisdiction eligibilityFair use rules
judicity333 What Governs Your Account With Us
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about these terms, a dispute over an account action, or a request related to your personal data, our support team handles legal queries through the channels below. Response times vary by channel; account-related legal queries typically receive a response within one business day when submitted with your account reference number.

Live Chat Raise a legal or account query directly through live chat on the platform. Have your account reference ready so our team can pull up the relevant transaction or account history without delay.
Email Support For formal legal requests — including data access, account closure, or a written record of a dispute — email our support address. Include your registered email and a clear description of the matter.
Account Help Centre The in-platform help centre covers common policy questions around account verification, payment conditions for Touch 'n Go eWallet and GrabPay, and what happens when a transaction is under review.
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

Security on judicity333 is handled at the account and transaction level. Every login is protected by a one-time PIN sent to your registered mobile number, and payment sessions — whether you are funding via Boost or withdrawing to your Touch 'n Go eWallet — are encrypted end-to-end. We do not store full card or wallet credentials on our servers; payment tokenisation means your wallet details are handled by the payment provider, not by us.

Data Retention

We retain account and transaction records for the period required by applicable law. You may request a summary of the data we hold by contacting support with your account reference and a valid identity document.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.

Account Access Control

If you suspect unauthorised access, lock your account immediately via the security settings page and contact support. We will suspend the account and initiate a verification check before restoring access.

Data Change Requests

To update your registered name, mobile number, or linked payment method, submit a request through the account settings page or live chat. Changes to payment details require a re-verification step to protect your funds.

Common Questions About Our Terms

These answers cover the legal questions we hear most often — from eligibility and account rights to how we handle data requests and what to do when you disagree with an account decision.

Eligibility depends on local law where you are located. Access is available in regions where online wagering is permitted under applicable legislation. You are responsible for confirming your own legal eligibility before opening an account.

When you close your account, we retain transaction and identity records for the period required by law. You may request a copy of the data we hold at any time by contacting support with your account reference and a valid identity document.

Yes. Raise the dispute through live chat or email with your account reference and the relevant transaction details. Our team reviews account-level disputes and will respond with a written outcome, usually within one business day.

Submit the request through account settings or live chat. Changes to sensitive fields — such as your linked Touch 'n Go eWallet or GrabPay account — require an identity verification step before we process the update.

The governing law is stated in the full terms document available on the platform. Access and eligibility conditions are jurisdiction-dependent; where local law conflicts with these terms, local law takes precedence for your account.

Yes. We post a notice on the platform when material changes are made and send an email to your registered address where one is verified. Continuing to use your account after the effective date of a change means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.